Beckenham doctor’s surgery upgraded to ‘Good’

A Beckenham doctor’s surgery has been upgraded to ‘Good’ from ‘Requires Improvement’ following a recent Care Quality Commission (CQC) inspection.

Manor Road Surgery received an overall rating of ‘Good’ following an announced inspection in December 2018. The report, which was published in February this year, shows a marked improvement in the service following its previous inspection in November 2017 when the surgery was given ‘Requires Improvement’.

During the 2017 inspection, the CQC found a variety of issues including that no fire drills were being conducted, there were no cleaning schedules or records, prescriptions were left in the printers overnight and not locked away and the patient information leaflet contained out of date information.

However, since then, the surgery has improved and has been rewarded for its efforts by receiving a rating of ‘Good’ across all categories: Safe; Effective; Caring; Responsive and Well Led.

The latest inspection found no breaches of regulations and the CQC praised the surgery for its care of patients.

The report stated: “The practice provided care in a way that kept patients safe and protected them from avoidable harm. Patients received effective care and treatment that met their needs.

“Staff dealt with patients with kindness and respect and involved them in decisions about their care. The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.”

Located on Manor Road, the surgery has more than 5,500 registered patients.